Grievance Redressal
Effective date: October 2024
We take every grievance seriously, whether it concerns investment performance, risk suitability, or service standards. Our escalation process is designed to resolve concerns quickly and fairly.
Escalation Matrix
| Level | Contact Person | Contact Details |
|---|---|---|
| Level 1 | Naga Venkatesh Peddireddy | Email: venkatesh.peddireddy@equitup.co.in +91-7674994564 |
| Level 2 | Dharmendra Athaluri | Email: dharmendra.athaluri@equitup.co.in +91-7506524563 |
| Level 3 | AMFI | Email: igrc@amfiindia.com Toll Free: 1800-270-7000 |
To Make Your Complaint Actionable
Please provide the following details so we can investigate and resolve your concern efficiently.
- The distributor's name and ARN number, if known
- Investor portfolio details: folio number, scheme name, and transaction dates
- Written evidence of mis-selling or wrongdoing, such as WhatsApp screenshots, emails, or documents containing false promises
Equitup Financial Services LLP is an AMFI Registered Mutual Fund Distributor with ARN Code 188934 and an APMI Registered PMS Distributor with APRN Number 02250.